Privacy Policy

Psychotherapy Excellence is committed to protecting your privacy.

This privacy policy explains what information is collected about you, how we use this information, how you can instruct us if you prefer to limit the use of the information, and the procedures that we have in place to safeguard your privacy.

Whenever you give us personal data, you are consenting to its collection and use in accordance with our privacy policy. We will not share your personal information for any other purposes without your consent unless required by law.

Email communications

Psychotherapy Excellence adheres to the following policy in relation to the deployment of email communications:

  • All emails sent to you by Psychotherapy Excellence will clearly identify Psychotherapy Excellence as the sender.
  • The subject line of any email sent by Psychotherapy Excellence will always accurately describe the subject matter of the email.
  • All emails sent to you by Psychotherapy Excellence will include an option to unsubscribe from future email messages. You may also unsubscribe here.
  • You may unsubscribe from ALL Psychotherapy Excellence mailing lists, with the exception of any emails regarding product updates or renewals.
  • All promotional emails sent to you by Psychotherapy Excellence will include information that the email is an advertisement within either the body or the footer.
  • All emails sent to you by Psychotherapy Excellence will include our physical postal address.
  • Psychotherapy Excellence sends emails to customers and prospects in both plain text and HTML email formats. Emails are sent using sender email info@psychotherapyexcellence.com
  • Psychotherapy Excellence will not use third-party companies to send emails on its behalf.

If you receive an email which claims to come from Psychotherapy Excellence which does not use this domain, or if you are suspicious that an email may not be an approved Psychotherapy Excellence email communication, then please send a copy of the email to support@psychotherapyexcellence.com so we can investigate.

Web beacons

Psychotherapy Excellence uses web beacons to track whether recipients of its marketing communications have opened the HTML email. When the email is opened a part of the code that makes up the HTML page calls a web server to load the web beacon which then generates a record showing that the email has been viewed.

Web beacons can also be used to record anonymous user information such as IP address, email software, browser type, time/date stamp in addition to personally identifiable information such as the recipients email address.

If you do not wish to receive web beacons you will need to set your email client to disable HTML images or refuse HTML emails.  You can learn more about web beacons at http://www.allaboutcookies.org/web-beacons.

Other information we collect and how we use it

In general, you can visit Psychotherapy Excellence on the internet without telling us who you are or giving any personal information about yourself. However, when you contact us (either online, in person, by telephone, fax or letter) to enquire about, order, or start using our products or services, you may be required to provide personal data such as your name, company position, address, telephone number, mobile number, fax number, email address, and credit card details. We will collect that information and use it for the purposes for which you have provided it. We will never collect sensitive information about you without your explicit consent, and we will not pass any of your personal details on to third parties unless it is necessary to facilitate your enquiry.

Every time you connect to our website, we store a log of your visit that shows the unique number your machine uses when it is connected to the internet - its IP address. This tells us what your machine has looked at, whether the page request was successful or not and which browser your machine used to view the pages. This data is used primarily for statistical purposes – to help us to understand which areas of the Site are of particular interest and also which pages are not being requested. It also tells how many people are visiting the Site. If necessary, we may attempt to contact you through these, including, without limitation, when you are using the wrong paths to access the site or are breaching restrictions on the use of the Site. We may also use this information to block IP addresses where there is a breach of the Terms and Conditions for use of the Site.

Cookies

“Cookies” are small pieces of text that get entered into the memory of your browser by a website. They allow the website to store information on a user's machine and later retrieve it. Psychotherapy Excellence uses cookies so that we can better serve you when you return to the Site. Cookies also enable us to track and target the interests of our users to enhance the onsite experience. Cookies are in no way linked to any personally identifiable information. If a user rejects the cookie, they may still use the Site, although some areas may be functionally limited.

Most internet browsers allow the use of cookies to be enabled or disabled. Please refer to the documentation for your browser software for specific instructions on how to enable or disable cookies on your computer.

How we use your personal information

We use your personal data to provide goods and services to you, and to let you know about other goods and services in which you may be interested, including alerting you to product upgrades, offers, and contract renewal information.

If you are making a job application or enquiry, you may provide us with a copy of your CV or other relevant information. We may use this information throughout the company for the purpose of considering your application or enquiry. Except when you explicitly request otherwise, we may keep this information on file for future reference.

We may also use your personal data to carry out research. Your personal data may be aggregated with data received from other survey submissions. This research is conducted for our internal business and training purposes and will improve our understanding of our user's demographics, interests and behaviour. This research is compiled and analysed on an aggregate basis and therefore does not individually identify any user.

Links

Our website contains links to other sites. Please be aware that we are not responsible for the content or for the privacy practices of those sites that we link to. We encourage our users to be aware when they leave our site, and to read the privacy policy of other sites that collect personal data. This privacy policy applies to personal data collected by Psychotherapy Excellence and our associated companies.

How we protect your information

Unfortunately, no data transmission over the internet or any other network can be guaranteed 100% secure. While we strive to protect your personal information, we cannot ensure and do not warrant the security of any information you transmit to us, and this information is transmitted at your own risk.

We endeavour to hold all personal information securely in accordance with our internal security procedures and English law.

How to contact Psychotherapy Excellence

This is the website of Psychotherapy Excellence a company registered in England and Wales under company number 08012733 whose registered office is at 4a Edward Road, Kennington, Oxford, OX1 5LH and whose VAT number is 142 1867 22.

If you would like to request any information about your personal data or believe that we are holding incorrect personal data on you, please contact info@psychotherapyexcellence.com. It is possible to obtain a copy of the information that we hold on you. A nominal charge of £10 is made to cover administrative costs involved.

Notification of changes

This privacy policy was last updated on 22 October 2012. We reserve the right to amend or vary this policy at any time and the revised policy will apply from the date posted on the Site. You accept that by doing this, Psychotherapy Excellence has provided you with sufficient notice of the amendment or variation.

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